Last Updated: September 2026

At MAD STREET, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or purchase from the MAD STREET website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect information such as:

Personal Information

• Full name

• Email address

• Mobile/phone number

• Billing address

• Shipping/delivery address

• Account login information

• Order and purchase details

Payment Information

Payments may be processed through third-party payment gateways. Depending on the payment method, payment providers may process information such as card, UPI, banking, or other payment details.

MAD STREET does not intentionally store complete payment card information unless required and legally permitted for a specific transaction or service.

Technical Information

When you visit our website, certain technical information may be automatically collected, such as:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Approximate usage information

• Date and time of visits

• Referring website or source

2. How We Use Your Information

We may use the information collected to:

• Process and deliver your orders.

• Confirm and communicate order details.

• Process payments through authorized payment providers.

• Provide customer support.

• Manage customer accounts.

• Process returns, exchanges, and refunds.

• Improve our products, website, and services.

• Prevent fraud, misuse, and unauthorized activities.

• Send important service-related communications.

• Send promotional or marketing communications where permitted and where applicable.

• Comply with legal, regulatory, accounting, and administrative requirements.

3. Cookies & Similar Technologies

MAD STREET may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences.

• Keep items in your shopping cart.

• Understand how visitors use our website.

• Improve website performance.

• Provide relevant features and services.

• Analyze website traffic.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

4. Sharing of Information

We do not sell your personal information as a business practice.

We may share necessary information with trusted third parties where required to operate our business, including:

• Payment gateway and payment service providers.

• Delivery and courier partners.

• Website hosting and technology providers.

• IT and security service providers.

• Customer support or communication service providers.

• Analytics and marketing service providers, where applicable.

• Professional advisers, auditors, or legal representatives where necessary.

• Government authorities or law-enforcement agencies where required by law.

Third parties are expected to handle information in accordance with applicable contractual, security, and legal requirements.

5. Payment Security

Payments made through our website may be processed by secure third-party payment providers.

MAD STREET does not ask customers to provide sensitive payment credentials such as passwords, PINs, CVVs, or OTPs through email, social media, or unofficial communication channels.

Never share your OTP, UPI PIN, card PIN, password, or other confidential payment credentials with anyone claiming to represent MAD STREET.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal, regulatory, fraud prevention, and dispute-resolution requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

8. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to certain personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of information where legally applicable.

• Withdraw consent where processing is based on consent.

• Request information about how your personal data is processed.

• Opt out of certain promotional communications.

Some information may need to be retained where required by law or where there is a legitimate business or legal reason to retain it.

To make a privacy-related request, contact us using the details provided below.

9. Marketing Communications

If you have opted to receive promotional communications, we may send information about:

• New products

• Special offers

• Discounts

• Sales

• Promotions

• Other MAD STREET updates

You may unsubscribe from marketing emails or promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of promotional communications, we may still send essential transactional or service-related messages concerning your orders or account.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

MAD STREET is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

12. Social Media

MAD STREET may maintain social media pages or use social media features on its website.

Interactions with social media platforms may be subject to the privacy policies and terms of those platforms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

MAD STREET
Chandigarh, India

Email: [Your Email Address]
Phone: [Your Contact Number]
Website: [Your Website URL]

15. Consent

By using the MAD STREET website, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain consent for the collection or processing of personal information as required by law.

MAD STREET – Fashion • Style • Lifestyle

Your privacy matters to us, and we are committed to handling your information responsibly and transparently.

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