RETURNS & CANCELLATIONS POLICY -

Last Updated: September 2026

At MAD STREET, we want you to have a smooth and satisfactory shopping experience. This policy explains the conditions and procedures for order cancellations, returns, exchanges, and refunds for purchases made through our website.

By placing an order with MAD STREET, you acknowledge and agree to the applicable terms of this policy.

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

To request a cancellation, please contact our customer support team as soon as possible with your order number.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

If an eligible cancellation is approved after payment has been made, the applicable refund will be processed to the original payment method or through another permitted method.

2. Return Period

Eligible products may generally be returned within 7 days from the date of delivery.

The applicable return period may differ for certain products. The return period and eligibility displayed on the individual product page will apply where specifically stated.

Return requests submitted after the applicable return period may not be accepted.

3. Conditions for Return

To qualify for a return, the product should generally:

Be unused and unworn.
Be unwashed and free from stains, makeup, perfume, or other marks.
Have all original tags and labels attached.
Be returned in its original packaging, where applicable.
Include accessories, invoices, or other items supplied with the product, where applicable.
Be in a condition suitable for resale.

MAD STREET may inspect returned products before approving a return, exchange, or refund.

4. Products That May Not Be Returnable

For hygiene and other applicable reasons, certain products may not be eligible for return or exchange.

These may include:

Lingerie and intimate wear.
Certain innerwear or hygiene-sensitive products.
Products specifically marked “Non-Returnable” on the product page.
Products that have been worn, washed, altered, damaged, or misused after delivery.
Products returned without required original tags or packaging.

The return eligibility of a particular product will be indicated on the product page or order information wherever applicable.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact MAD STREET customer support as soon as possible and within the applicable return period.

We may request:

Photographs of the product.
Photographs/videos showing the defect or damage.
Photographs of the outer packaging.
Shipping label/order details.

After verification, MAD STREET may provide an appropriate resolution, which may include replacement, exchange, refund, or another remedy as applicable.

6. Wrong Product Received

If you receive an item that is different from the product ordered, please contact us within the applicable return period.

After verification, we may arrange for the incorrect product to be returned and provide a replacement or refund, subject to product availability and applicable terms.

7. Exchange Policy

Where exchange is offered, customers may request an exchange subject to:

Product eligibility.
Availability of the requested size, color, or variant.
The product being unused and in acceptable return condition.
The applicable exchange period.

If the requested replacement is unavailable, MAD STREET may offer another applicable resolution.

8. Return Shipping Charges

For an approved return resulting from a confirmed damaged, defective, or incorrect product supplied by MAD STREET, applicable return shipping costs may be borne by MAD STREET, subject to verification.

For returns made for other reasons, return shipping charges may apply depending on the product and applicable return conditions.

Any applicable charges will be communicated to the customer wherever reasonably possible.

9. Refunds

Once the returned product has been received and inspected, MAD STREET will notify the customer regarding the status of the refund.

If the refund is approved, it will generally be initiated to the original payment method used for the purchase.

The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

10. Refund Processing Time

Eligible refunds will generally be initiated within 5–7 business days after successful inspection and approval of the returned product.

The actual crediting time may vary depending on the customer’s payment provider or financial institution.

11. Refund Exceptions

A return or refund may be refused where:

The product has been used or worn.
The product has been washed or altered.
The product has been damaged after delivery due to customer handling or misuse.
Original tags or labels have been removed where required.
The product is missing parts or accessories supplied with the original order.
The return request is made after the applicable return period.
The product is identified as non-returnable.
The returned product does not match the product originally supplied.

12. Sale & Discounted Products

Products purchased during sales, clearance events, promotional campaigns, or using special discounts may have different return or exchange conditions.

Customers should check the applicable terms displayed on the product page before placing an order.

13. Refusal of Delivery

Customers are encouraged to accept their orders and follow the applicable return procedure if a product needs to be returned.

Repeated refusal of deliveries or suspected misuse of the return/cancellation process may result in additional restrictions on future orders, subject to applicable law.

14. COD Orders

For Cash on Delivery (COD) orders, customers should provide accurate contact and delivery information.

If an eligible COD order is returned and a refund is approved, MAD STREET may request appropriate bank/UPI details or provide another permitted refund method.

Customers should never share their OTP, UPI PIN, card PIN, password, or other confidential payment credentials with anyone claiming to represent MAD STREET.

15. Multiple Products in One Order

If an order contains multiple products, each product may be subject to its own return eligibility and conditions.

Where applicable, customers may be required to submit separate return requests for different products.

16. Return Procedure

To initiate a return:

Contact MAD STREET customer support within the applicable return period.
Provide your order number and registered contact information.
Mention the reason for the return.
Provide photographs/videos if requested.
Follow the return instructions provided by our customer support team.
Keep the product safely packed until the return is completed.

Please do not send products to any address unless you have received return instructions from MAD STREET.

17. Fraudulent or Abusive Return Requests

MAD STREET reserves the right to investigate suspicious, fraudulent, or abusive return activity.

Where permitted by applicable law, we may restrict or refuse future orders or return requests where there is evidence of misuse, fraud, repeated abuse, or violation of this policy.

18. Changes to This Policy

MAD STREET may update this Returns & Cancellations Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

19. Contact Us

For cancellation, return, exchange, or refund assistance, please contact:

MAD STREET
Chandigarh, India

Email: [Your Email Address]
Phone: [Your Contact Number]
Website: [Your Website URL]

CUSTOMER ACKNOWLEDGEMENT

By placing an order on the MAD STREET website, you acknowledge that you have read and understood the applicable Returns & Cancellations Policy.

MAD STREET reserves all rights available to it under applicable Indian law. Nothing in this policy is intended to limit any mandatory consumer rights or protections available under applicable law.